Hello there,
I am truly sorry to hear that we have let you down on your order this time because both items were not packaged perfectly. I am also sorry that you are still awaiting for a refund. I can assure you that is not our usual level of service at all.
Please do send a photo of the postage receipt to our customer care email and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
