Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
Hi Alison, Thank you for taking the time to leave this feedback, I am delighted to hear that you are happy with our service. I hope you are enjoying your new purchase!We look forward to you shopping with us again soon.
Kind regards
Phase eight customer care