Good afternoon!
Thank you for your feedback! We're delighted to hear you liked the dress. I apologise for the way it arrived. We'll make sure to improve our packaging to prevent creasing in the future. Your input is valuable to us!
Kind regards,
Phase Eight Customer Care
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly sorry to hear that your product has arrived with creases. I have now passed this on to our technical team to review for the future as we want our sizing and styling to be as accurate as they possibly can. We are also incredibly sorry to hear that you were disappointed with our packing service, please be assured that this has been forwarded to the relevant personnel in order to stop it from occurring again in the future.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us.
Kind regards,
Phase Eight Customer Care
