“Gorgeous dress but dress was faulty with plastic piping coming out of the tiers. They are there to give it shape but it popped out at the wedding I was a guest at and I couldn't cut them off. Shame, hope it's just faulty.”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Hello, thanks so much for your feedback.
I am so pleased you love your order, we hope you enjoy wearing it on many occasions and hope you can shop with us again soon!
Best Wishes, Phase Eight Customer Care.
