Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your refund has not been received.
We do ask for 14 working days from the date that you posted back to us. If you need further assistance, please do contact our customer care team with an image of your proof of posting receipt and we will be happy to help you.
I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback, we're glad to hear your order arrived quickly and you are happy with your new dress. I am very sorry to hear this was packaged in a smaller box than was needed, I will pass your feedback in to our Dispatch Team for review for the future.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
