Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
“Looking for an ideal wedding outfit. And it’s perfect. Might need to take a few inches off the length though. Didn’t check if there was a petit version as rushed into buying it.”
Hi,
We're thrilled to hear that your wedding outfit purchase was perfect and that you experienced very quick delivery without any issues! If you need any further assistance or have any questions, please don't hesitate to reach out.
Best regards.
Hi There,
Thank you so much for your feedback. I'm glad to hear that you're pleased with the products, but I'm sorry to hear about the high delivery and customs costs. International shipping and customs fees can sometimes be a challenge for online shoppers, and it's important to be aware of these potential costs.
“The dress has been purchased for my Sons wedding in October and i aboslutely fell in love when i saw it and knew it was "the dress" for me. I am looking forward to seeing my sons face when i am wearing it, and hopefully i will do him proud xx”
Hi there,
Thank you for your review. We are so pleased to hear you are happy with your in store experience. I'm sorry that the design is not quite right for you. I will pass this on as feedback to the team.
Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
