Hello there, thank you for taking the time to leave Phase Eight a review. I am so pleased to hear that our delivery and returns were good. However, I am so sorry to her that the items you ordered were not suitable. Regarding the customs costs in which you have paid sadly here at Phase Eight we are unable to refund these costs, however please do contact your local governing body and they can certainly help you further.
Thank you for bringing this to my attention and I hope we welcome you back soon and can improve your customer experience.
- Phase Eight customer care
Hello,
I am so very sorry that your order delivery was delayed. Looking at your order I can see that it has been delivered.
Unfortunately, we did have a problem with this delivery and it was investigated, we are confident this should not happen again.
If you do need our assistance, please get in touch with our Customer Care Team who will be happy to help you.
I do hope that this has not deterred you from ordering from us in the future as we do value your cus-tom.
Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi There,
Thank you so much for your feedback. It's wonderful to know that you received assistance from helpful staff and experienced excellent service. Have a lovely rest of your day.
Kind regards,
Hello,
Thank you for taking the time to leave us feedback. I am very sorry to hear that your dresses arrived with you in the condition that it has, this is not up to our usual level of service at all, and I will be passing this on to our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Phase Eight Customer Care
