“Twice I have ordered this dress and both times it was damaged.
The inner lining is too heavy for the delicate outer material and had come away both times.
The second time I ordered there was also a hole at the bottom of the zip - very poor quality”
Hello,
Thank you for letting us know exactly what you didn’t like about your click and collect shopping experience, I am sorry to hear that your order did not arrive in the 3-5 working day timeframe, as we want you to have the best customer service while shopping with us.
Thank you for taking the time out of your day to provide us with your feedback and for bringing this to our attention, as we value your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi,
Thank you for your kind words! We're thrilled to hear that you received your dress quickly, and that you're pleased with both the packaging and the dress itself. If you need any further assistance or have any questions, feel free to reach out.
Best regards.
