“Love this dress and fits my 5'2" size 16 very well. Love the mock wrap over style. The colour is described as Navy and ivory but it looks almost black”
Hi there. Thank you for taking the time to leave this feedback, I am delighted to hear that you are happy with our service. I will of course pass your comments on to the garment team. We look forward to you shopping with us again soon. Kind regards,
Phase Eight customer care
Hello there,
I am truly sorry to hear that we have let you down on your order this time because you was sent the incorrect item, I can assure you that is not our usual level of service at all. I can only imagine how disappointing this must have been for you.
Please do return the incorrect item and send us a photo of the return postage receipt and we can then refund both the item and postage cost for you.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
