“I have been disappointed with Phase Eight sizing recently. I have a nice size 14 Phase Eight dress that is a lovely fit. I bought this dress in a size 16 and too small. I ended up finding it on eBay in an 18 which fits. I have also sent two other Phase Eight dresses back. One was size 16 and too small. The other size 18, fitted but all out of whack as in terms of style it is too big! Please can we get some consistency with your sizing so I can order with confidence! Costing me a fortune in postage!”
Good morning,
Thank you for your feedback we do appreciate this as it helps us to improve our service.
I’m so sorry to hear that your refund took longer than expected this was unfortunately due to a system update on our side. I completely understand the disappointment this has caused and can assure you this has now been resolved and I can see the refund has now been processed for you.
Kind regards, Phase Eight Customer Care
Hi
Thank you for taking the time to leave this feedback, I am delighted to hear that you are happy with our service. I hope you are enjoying your new purchase and get to wear it all summer long! We look forward to you shopping with us again soon.
Kind regards
Phase eight customer care
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with our product and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us.
Kind regards,
