“This is a really smart dress and I felt really pleased with quality and fit. However, on trying it on, the back of the neck line wouldn’t sit neatly on me and looked a bit ‘bulky’, so I sadly returned it.”
Hi Samantha,
Thank you for taking the time to leave this feedback, I am delighted to hear that you are happy with our service. I hope you are enjoying your new purchase! We look forward to you shopping with us again soon.
Kind regards,
Phase Eight Customer Care
Hello Debbie,
Thank you for taking the time to leave this feedback.
It is always great to hear a customer order ran smoothly and the delivery was prompt! I am so pleased to hear that you found our returns process quick and easy!
We look forward to you shopping with us again soon.
Kind regards, Phase Eight Customer Care
Hi, we're glad to hear that you generally had a first-class service and everything arrived in perfect condition. We apologize for any inconvenience caused by the courier's decision to leave the parcel behind a bin in the rain. Your feedback is important, and we'll pass it on to ensure improvements in delivery practices. If you have any further comments or questions, feel free to let us know. Thank you for your feedback! Best regards.
“I purchased this in a size 6 it was completely shapeless when I tried it on.. The fabric was lovely and the dress itself was very well made, although the sleeves and neck fastening were completely unable to be fastened by the wearer. Just such a shame I was so looking forward to receiving it.”
Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear you found our website easy to use and you received your order promptly. We hope you are enjoying your purchase!
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you love your new purchase.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
