Hello there, thank you so much for your feedback. We are so sorry to hear that you have yet to receive a reply from our Customer Care Team. We are experiencing a high volume of contact at the moment and we are working as quickly as we can to reply to all of our queries. Thank you for your patience. Please allow up to 14 working days for UK Customers and 21 working days for international customers for your return to be received and processed. If you do not receive your refund by the last working day then please provide us with a copy of your returns receipt via email and we will be able to investigate this as soon as we can.
Kind regards,
Phase Eight Customer Care
