“It was a beautiful dress and it looks great. Ideal for my son’s wedding abroad. It looks good on the model land equally good on an ordinary person like me. A delight to wear.The colour is gorgeous a rich blue almost purple. The dress feels very majestic.”
Hi,
Thank you for your positive feedback! We're delighted to hear that you're thrilled with the dress and appreciate your comments on the packaging. We'll take note of your feedback on delivery speed for future improvements.
Best regards.
Hi there,
Thank you for getting in touch.
I am so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
“Sadly I needed to return this.
A truly beautiful dress, but I just couldn't make it sit correctly on my bust.
I acknowledge that it is my shape and not the dress at fault.
If I had had more time I would have made it work.”
Hi,
Thank you for sharing your positive experience! We're delighted to hear about the excellent service you received from Martina at the Cambridge store. It's wonderful that she went above and beyond to assist you, ensuring a pleasant experience. We appreciate your feedback, and we look forward to welcoming you back whenever you need.
Best regards.
Hi there,
Thank you for your feedback.
I am so sorry to hear your item was packaged in such poor condition and resulted in your item being creased. Please know this is not what we would expect from our usual standard of service.
I will raise this with out team to look into.
We hope you receive a swift and speedy refund
Kindest Regards,
Phase Eight Customer Care
