Thank you for your feedback, I am so sorry that the item arrived in this condition, as we never expect items to be sent like this, we carry out quality checks on all dispatched items, but these must have slipped through. we can offer a discount on a faulty item or repair costs up to £20, so please do contact Customer services regarding this issue, or you may return the item free for a full refund.
“I was so disappointed with this dress. I absolutely love the colour and design but when I put it on it was loose on the middle but the zip bunched terribly on the back. From the front it looked ok but from the side I looked like a hunchback! Such a shame as looks fabulous on the website!”
Hi,
Thank you for your positive feedback! We're thrilled to hear that you love shopping with Phase Eight and that you've had a great experience with fast delivery, great packaging, and easy returns options. If you have any further questions or need assistance, feel free to reach out.
Best regards.
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you love your new purchase.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
