Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We d apologise that you felt the quality was not up to our usual standard, we have passed this onto our garment team.
We look forward to you shopping with us again.
Kind regards
“Dress arrived covered in someone else’s make up! Material wasn’t great. Not the experience I expect from a premium brand. Ended up buying better in Primark for a fraction of the price.”
Hello,
I am so very sorry to hear that you received your dress in less than perfect condition. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes.
If you need our assistance, please do call our customer care team and we will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi,
Thank you for taking your time to leave a review. We are so pleased you found our website easy to use and your order arrived promptly.
We look forward to you shopping with us again.
Kind regards
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you love your new purchase.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
