“Beautiful quality that you expect from Phase Eight, I wear it with knee high boots and it looks amazing I’m definitely going to get another on in different colour it’s warm and cosy too.”
Hello there, thank you so much for your feedback. I am so sorry that you have yet to receive your refund. We sincerely apologise for this delay and any inconvenience it may have caused. Please be assured that our technical team is treating this issue with the utmost urgency and is working diligently to process your refund as a top priority.
We are making every effort to resolve this matter by the end of the week. However, if we are unable to do so, please rest assured that we will keep you updated on the progress until the issue is fully resolved.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
“A lovely colour and a nice weight for a winter dress. I was surprised it reached over my knees as I bought it as a mini dress to go with leggings. I am 5 ft 10. The sleeves are very long too but I kept it as I really liked the colour.”
Hello there, thank you for taking the time to leave Phase Eight a review. I am so pleased to hear that delivery of the order was quick.
However, I am so sorry to her that we let you down on your order due to the length of the dress. I will certainly raise this with my team so we can look into our sizing.
Thank you for bringing this to my attention and I hope we welcome you back soon and can improve your customer experience.
- Phase Eight customer care
