Hello there,
Thank you for your feedback. We are sorry for any delay in receiving your refund, our returns period can take up to 12 working days to process so we apologise if this period has been exceeded. I have looked into your order and I can a see the item has now been refunded. Again we apologise for any delay.
Kind regards,
“Perfect lbd. Has sleeves & pockets. Can be dressed up or down. Looks great with a simple necklace or roll neck. Very forgiving fit. Length ok for petite height.”
It's wonderful to hear that you've had such positive experiences with the staff at the Truro store! Personalized assistance and friendly service can truly make a difference in the shopping experience. Your feedback about the availability of a petite range is valuable for us we appreciate knowing your preferences. Happy shopping!
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our products and the service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again. Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
“I love this style dress I have them in blue, navy black and green some with zips and some with buttons love the sleeves and no ironing needed it's a great length just below the knee I did return the black one because it had a gold zip and my others have silver which I prefer. Go with your usual size.”
