Hello.
Thank you for taking the time to leave this feedback. I'm sorry to hear the garment did not meet your expectations. I have passed this on to our technical team to review for the future. As a goodwill gesture, I have processed a refund for postage charges. Depending on your card provider, these funds should be reflected in your account within 3-5 working days.
Kind regards,
Phase Eight Customer Care
“This garment I just love the style , colour , and material but unfortunately if you not really tall and have huge hips & I mean huge it looks awful on .
I am a size 14 it buried me and hung like a sack s sent it back for a 12 . Which still came to my ankles and still 4 inches each side too big on the hips ( double material) - I have shortened the dress 7 inches & took at least 10 inches out the hips . Iam 5ft 2 inches …
All well now been altered but a bit too expensive to have to alter it .”
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
