Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the fit of your new garment. I have passed this onto our technical team to review for the future as we want our sizing and styling to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hello. Thank you so much for your feedback. We are so glad to hear that you have received the great customer service that you deserve. Here at Phase Eight, we wish for all of our customers to experience a smooth and enjoyable shopping experience, I am so sorry to hear that you experience these challenges whilst shopping with us. I am so glad to hear that this has now been resolved. If there is anything else we can help you with then please feel free to email us, Kind regards
“This item is lovely and I really would like one but Phase Eight keep sending grubby and dirty goods. Wrong item sent first time round. Still awaiting for them to resolve from the initial order on the 20th February.”
Hello,
I am so very sorry to hear that you received an incorrect garment and in less than perfect condition. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes. Looking at your order I can see that we have refunded your order and compensated you for this.
If you still need our assistance, please do call our customer care team and we will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
Hi! Your positive experience is fantastic to hear. It's great that your Phase Eight shopping journey, from quick delivery to item quality and easy returns, was smooth and satisfying. Enjoy your well-described and well-fitting purchases!
Best Regards
Hello there,
I am truly sorry to hear that we have let you down on your order this time because you have not yet received your refund.
I can assure you that is not our usual level of service at all.
If you still have not received your refund please do send a photo of the postage receipt to our customer care email and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
