Good afternoon ,
Thank you for taking the time to leave this feedback. When reviewing your refund I can see that you have been refunded for the price you paid for the items; your purchase was made with 20% off everything. If you have any queries about the amount refunded, please contact us and we will be more than happy to take you through the amounts paid and refunded.
Kind regards
Thank you for your feed back,
I can only apologise that you have received an item in this condition, we do offer a try and return system which can sometimes be abused where items have been worn and returned, and this is not always easily detected by our quality control.
It is most unfortunate that this was sent out to you as we try very hard to make sure items a perfect when dispatched.
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the fit of your new garment. I have passed this onto our technical team to review for the future as we want our sizing and styling to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our product and the service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
