I am so sorry for the delay in getting you your order refunded and for the disappointment caused in our return policy. We have contacted you via email to get this swiftly resolved. We look forward to your response.
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further.
Kind regards,
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience in our Chester store.
We look forward to you shopping with us again.
Kind regards
