“The dress arrived on the day before needed to wear it.
It looked like it had been tried on it worn before
There was a small stain on the front.
The colour was beautiful so I decided to keep it and wash it.
The stain came out but the fabric was terrible.
Didn’t look nice after washing creased easily I wish I had returned it. Not Phase Eight quality at all .”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi there,
Thank you for your great review!
We are glad that you are happy with the material, colour, and quality of your new dress.
We are also happy to read that you are satisfied with our fast delivery service.
We hope to see you again soon.
Kind regards,
Phase Eight
Hello,
Thank you for your message. Please use the following link to start your return process:
https://phaseeight.intelligentreturns.net/main/step1
Kind regards,
Phase Eight Customer Care
