Hello there,
Thank you for taking the time to leave this feedback.
sorry to hear the garment did not meet up to your expectations. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards
Phase Eight customer care
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with our product and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us.
Kind regards,
“Poor quality / faulty. Love the dress BUT poor quality. The stitching coming undone from a number of pleats, obviously a dress that had been returned before. As sizing was generous I ordered next size down and that dress had exactly same issue. Number of pleats becoming unstitched. More than likely previous orders were faulty but just recycled. Lack of quality control. Come on Phase Eight.”
Hello there,
Thank you for taking the time to leave us feedback.
I am glad to hear that you are happy with the service received while shopping with us.
If there is anything we can help you with, please let us know.
Kind regards,
Hello there,
Thank you for taking the time to leave us feedback and I am happy to hear how fast and efficient your online shopping experience was with us. I am however very sorry to hear that you are disappointed with the sizing of your new garment. I have passed this onto our technical team to review for the future as we want our sizing to be as accurate as it possibly can be. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment has become faulty in the way it has, this is not the usual quality of our garments we can assure you. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards,
