“I really like the dress but because the mesh material is so stretchy I needed a smaller size. In fact I needed 2 sizes smaller but on receiving the smaller size i assumed it would be ok and cut the labels out. I have just had the side seams taken in and it now fits my body shape and I look forward to wearing it.”
Hi there,
Thank you for taking the time to leave us feedback.
We are sorry that the dress was too big for you, and you had to return it. We are happy to read that the refund was processed quickly and that the new size fits you well after a small alteration.
We hope that your next purchase fits you perfectly.
We hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hello,
I am so very sorry to hear that you received your beautiful dress in less than perfect condition, badly creased. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes.
If you need our assistance, please do call our customer care team and we will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi There,
Thank you so much for your feedback. We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
