Good morning,
Thank you for taking the time to leave your feedback.
I do apologise that you have not heard back about your return. We do advise to allow up to 14 working days for a return to be received and a refund to be processed.
Please can you reach out to our customer service team if it has been over 14 working days, and we will be able to help you get your refund processed as quickly as possible.
I do apologise again that you have not heard anything about your return.
Kind regards,
Phase Eight Customer Care.
