“For the price of the Dress I expected at least for it to come on a hanger! The Dress actually came in an envelope slightly bigger than a A4 piece of paper - the dress was very creased and didn’t look nice on, in fact the Dress was longer at the sides than what it was at the back and front, although that could have been partly how it was packaged - live chat was very unhelpful!”
Hello, I can since see we have resolved this, however, I apologise for any inconvenience caused. I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
If you still need our assistance our customer care team will be happy to assist you. Please do get in touch with your order number for us to help you.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes,
Phase Eight Customer Care
Hello there,
Thank you for taking the time to leave us feedback.
We are glad that you are satisfied with our quick delivery service and that the item met your expectations.
We hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hi,
We're glad to hear that you had a great experience with our online service, delivery, and return process, and that you're pleased with the quality and fit of the items you kept. We understand your disappointment regarding the sale starting after your purchase, especially since you weren't able to take advantage of the lower prices due to distance from the shop. Your feedback is valuable to us, and we'll take it into consideration for future improvements. If you need any further assistance or have any questions, please don't hesitate to reach out.
Best regards.
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our product and the delivery service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
