We sincerely apologise for this delay and any inconvenience it may have caused. Please be assured that our technical team is treating this issue with the utmost urgency and is working diligently to process your refund as a top priority.
We are making every effort to resolve this matter by the end of the week. However, if we are unable to do so, please rest assured that we will keep you updated on the progress until the issue is fully resolved.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for this feedback,
I do apologise that you were not kept better informed regarding the delay and loss of your order with the courier, this should have been done so that you were aware that the order was delayed through courier activity.
