Hi Nicola,
Thank you for your feedback. Please feel free to contact our customer service team - please show them the proof of this lower price and they will be happy to price match you for this item.
Kind regards
Phase Eight customer care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,