Hello there, thank you so much for your feedback. I am so sorry that you have yet to receive your refund. We sincerely apologise for this delay and any inconvenience it may have caused. Please be assured that our technical team is treating this issue with the utmost urgency and is working diligently to process your refund as a top priority.
We are making every effort to resolve this matter by the end of the week. However, if we are unable to do so, please rest assured that we will keep you updated on the progress until the issue is fully resolved.
Please note we do ask to allow 14 working days from the date of your return for us to receive and process your refund.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
“The dress was fully lined & the fabric excellent quality. It was very fitted at the waist & too tight for me. The rest of the bodice & skirt fitted well. A neat collar & belt finished it all off.”
Hi,
We're pleased to hear that you had an excellent experience with our service, despite the sizing issue with the dress! It's great that the return process was smooth and that you found the packaging easy to reuse. We're glad that you received confirmation of the return and that the refund was processed quickly. If you need anything else or have any questions, feel free to reach out.
Best regards
Hi,
We're thrilled to hear that you love the dress! It sounds like it will be perfect for your cruise. If you need anything else or have any questions, feel free to reach out.
Best regards
“Lovely dress in the petite range but small fitting across the bust. I’m usually size 14/16 so ordered a 16 but had to return it and order an 18. This fitted better on the bust, no gaping, but was too long on the arms and too wide on the shoulders so was also returned.”
Hi There,
Thank you so much for your feedback. We are happy to hear that you are pleased with our services and arrived quickly . Have a lovely rest of your day.
Kind regards,
