“I am so disappointed with the lack of response from Phase 8 to my customer service inquiry. I was shipped an obviously previously owned and DAMAGED dress, sent in a message over a week ago with photos (now attached to this review), and instead of anyone trying to reach back out to me to set things right, I've just gotten piles of "review your purchase!" emails.
Voilá. Here's my review:
Buyer Beware - evidently no one is bothering to inspect things before they are shipped out, and good luck getting any response if you are sent a damaged item! Otherwise, the fit is good, if somewhat oversized compared with the stated size guide. Oh, and beware that the listed sizes aren't clearly listed on the product pages, so double check you're receiving what you actually want via the cart, before you submit.”
Hello there,
Thank you so much for your message, and I'm truly sorry to hear that you've been left waiting — that’s absolutely not the experience we want you to have.
I completely understand your frustration, and I want to reassure you that a member of our team has now reached out via email to help resolve this for you as quickly as possible.
If there’s anything else you need in the meantime, please don’t hesitate to get in touch — we’re here to help.
Kindest regards - Phase Eight Customer Care
“Unfortunately I bought this for my sons wedding in July so only quickly tried it on, it’s very sparkly and light and as I’m a tall lady 5ft 11 the length is perfect for me nearly to the floor”
“beautiful dress, pretty material and looks very glamorous on. It is very long and I did contact customer services to ask if they could recommend a place where I could get this altered but have not yet received a response”
