“For the asking price the quality of this dress is no where good enough. It arrived so creased as well. If I wasn’t wearing it for a bridesmaid dress I would have returned it. I had to return the original as the belt was marked. Now waiting for my refund for the original and it says it will take up to ten days!”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
Hi Dawn,
Thank you for your review. I apologise that the quality of the dress was not what you expected from Phase Eight, this is a shame and not how we want our customers to feel so we will of course pass this onto the team. I apologise for any disappointment caused.
Kind regards, Phase Eight Customer Care
