Hello there, Thank you for taking the time to leave this feedback for us. I’m truly sorry to hear of the frustrating experience you had with our return process. I understand how inconvenient this must have been, especially with the difficulties in getting a return label. I apologise for the poor communication and the delay. We will be reviewing our process, to prevent this from happening again.
After looking into your account, I’m glad to see that your refund has since been been processed. Thank you for your patience, and if you need anything else, please don’t hesitate to reach out to us via email. Kindest regards,
Phase Eight customer care
