Hello there,
Thank you for leaving your feedback!
I am very sorry to hear that your order didn’t arrive as quickly as expected and that the delivery charge wasn’t refunded. This is not the experience we want for our customers.
Please get in touch with us directly, with your order details, and we’ll investigate this immediately and work to resolve it for you. Thank you for your patience, and we apologise again for the inconvenience caused.
- Phase Eight Customer Care.
