Hello,
I am sorry to hear that we have let you down on our delivery service to you on your order this time as your order was missing in transit.
Looking at your order I can see that we have refunded you, but if you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
“I really like this tunic, the style and the colour but I wore it today for the first time and I am very, very disappointed with the quality of the fabric. It creases very quickly. For a tunic which costs £89 I would expect a much better fabric.”
Hi there,
Thank you for taking the time to leave us feedback and we are glad that you love your new dress and that you were satisfied with the service received in the store.
We hope to see you again soon.
Kind regards,
Phase Eight Customer Care
