Hello there, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the disappointing service you received at our Guildford branch. This is not the standard we strive for, and I understand how upsetting it must have been, especially when shopping for something as special as your son’s wedding.
Please know that your feedback is taken very seriously. We will be addressing this with the team at Guildford to ensure this does not happen again. Our goal is always to make our customers feel valued and supported, and I’m sorry we missed the mark. We would love the opportunity to make this right and restore your faith in us. If you're willing, we’d like to assist you personally with finding the perfect dress. A member of the team will be in touch with you via email to discuss this. Thank you for bringing this to our attention, and I hope we can serve you better in the future. Kindest regards, Phase Eight customer care
