Good morning,
Thank you for your review, and I’m so sorry to hear that the belt was missing from your Coralie dress not just once, but twice. That’s definitely not acceptable, and we completely understand your frustration.
This isn’t the experience we aim to provide, and we’ll be following up with our warehouse team to make sure this issue is addressed. In the meantime, we’d really like to make this right—please reach out to our customer service team with your order number, and we’ll ensure a resolution is arranged as soon as possible.
Thank you again for bringing this to our attention, and sincere apologies for the inconvenience caused.
Kind regards, Phase Eight Customer Care
