Hi there,
Thank you for taking the time to leave us your review.
I am ever so sorry to hear that you had a poor shopping experience after paying for next day delivery and then not receiving your order for almost a week, this is certainly not what we would expect. Unfortunately this delay was due to a system update on our side which has now been resolved. We will ensure this feedback is passed onto the team to ensure the emails are updated to provide correct information.
I sincerely apologise for the disappointment this has caused.
Kind regards, Phase Eight Customer Care
Hello, thanks for the feedback.
I am so pleased that you love your order, we hope you can enjoy shopping with us again soon.
Best wishes, Phase Eight Customer Care.
