Hello,
Thank you for your feedback. I’m sorry to hear about the inconvenience you experienced with the missing dispatch note and returns label.
There was an error in our system that has now been resolved, and we have looked into this to ensure similar issues are avoided in the future. Our team is also taking your feedback on board to improve our process.
We truly appreciate your patience and understanding, and if there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards, Phase Eight Customer Care Team
“Bought this for my daughter’s wedding. The dress arrived promptly and I love it
It’s comfortable, looks good and excellent quality. I feel amazing wearing it and I am normally a trouser girl but I really do love this dress.”
