Hello Annika,
Thank you for your feedback, and we’re sorry to hear about the challenges you’ve experienced reaching our customer service and the issues with your return process. We understand how frustrating this can be, especially as an international customer. We’ll be sure to pass along your comments to improve our service. If you need any assistance or have further concerns, please don't hesitate to contact us directly at webenquiries@phase-eight.co.uk
- Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
