“Lovely dress, decided on it for my 3 bridesmaids for my late Sept wedding…. When ordering we have had an issue that the original dress ordered had a sparkly diamanté belt…..and it’s taken 5 more dresses to get the same belt for 2 bridesmaids as some of the dresses arrived with a cheaper looking gold belt ( not in any of the pics online).
So we now have 1 bridesmaid with the wrong belt. We contacted customer services and a week later have no response! Phase Eight please help!”
Good afternoon
We’re really sorry to hear that you’ve had trouble getting a response regarding the issue with the belt on your dress. This is certainly not the experience we want for our customers, and we apologise for the delay. We understand how frustrating this must be, and we’re committed to resolving it as quickly as possible. Please reach out to our customer service team again, and we’ll make sure to prioritise your case.
Thank you for your patience, and we’ll work to make this right for you.
“This was a terrible dress as the material is awful and gets stuck and ripped so easily. It’s of the same material as stockings and very easily gets ruined.
For a dress for this price Im hugely disappointed.”
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
“Bought this dress for my daughter’s wedding. Flattering shape and beautiful material. I don’t like the belt so will replace that with something else.”
