“Absolutely unacceptable experience.
The dress arrived without the gold belt, with a torn belt loop, and the security tag still attached — proof that it was never properly checked before shipping.
I live abroad and have an important event this week, yet the company refused to take responsibility or issue a refund, expecting me to pay for return shipping on a defective product.
Paying full price for a damaged item and being ignored for days is disgraceful for a so-called luxury brand.
Terrible quality control and shocking customer service. I will never purchase from Phase Eight again.”
