Good morning,
I'm very sorry to hear about your experience. It’s incredibly disappointing to know that the delivery process was confusing and that the dress you received did not meet the quality standards we promise.
Receiving a dress with the wrong belt and signs of poor workmanship is unacceptable, and I completely understand your frustration, especially after having to make multiple calls just to get clarity on your order.
Thank you for bringing this to our attention. Your feedback helps us improve both our service and product quality, and we’re truly sorry we let you down this time.
Kind regards, Phase Eight Customer Care
“Style was beautiful, but the top part comes up quite big, so I would size down if ordering. Material is very delicate - in fact the belt that was attached to it, had already pulled the dress before I had tried it on. More annoyingly... was the belt that came with the dress was not the belt advertised on the website - it was a completely different belt that simply did NOT compliment the dress. I sent it back.”
“I’m 5ft 1, so bought the size 14 in petite. Worn with heeled sandals it was a perfect length. The sizing is quite generous but it meant I was really comfortable all evening & the belt gives a nice detail.”
