“The dress I ordered was a size 12 but when it arrived it was more like a size 16… very big fit! There were also a lot of loose threads.
I returned the dress and 3 weeks later have still not received a refund despite chasing this twice & being told it is on its way. Very disappointing.”
Good morning,
Thank you for your review. We're really sorry to hear that your experience wasn’t a positive one. We'd love to understand more about what went wrong so we can try to make it right.
If you're willing to share a bit more detail, our customer care team is here to help.
Kind regards, Phase Eight Customer Care
“Lovely dress, however, I am very disppointed that 5 days after I bought it, the dress was reduced by around 70 pounds. This had only just arrived in store and has put me off buying from Phase eight in future. The dress is gorgeous and is for my daughter's wedding in November.”
“Very bad service. Had to ring the store to find out whether it had arrived as 2 weeks late. It was there but no one had messaged me. Very bad service all round plus price was fluctuating all the time”
“Beautiful dress.
Shame it doesn’t come in petite as it’s quite expensive and now I’ve also had to pay to have it shortened, but it’s beautiful, so worth the investment.
I’m normally a 12, but that was a bit big, so went for the 10 instead which fitted perfectly!
Win win, lovely dress, and a smaller size in my wardrobe!”
