“I loved the dress however, when it arrived it had a hole in it and I went to another store and returned the online purchase for a refund my delivery charge was never refunded even though agreed. I wore the dress once for a wedding and washed it as per the instructions and the gold bar has come off. Not great considering the cost.”
Hi
Thank you for taking the time to leave this feedback, I am sorry to hear that your dress was faulty, this is definitely not the high-quality clothing you should expect from us. This should not have passed our quality check and does not live up to our usual high standard of service. I hope you were able to receive a swift refund and have found an alternative item.
Kindest regards,
Phase Eight customer care
