Good morning,
Thank you for your feedback, and we're really sorry to hear about the issues with your Shakira Midaxi Dress. This isn’t the level of quality control we aim to provide, and we understand your disappointment.
We take product quality very seriously, and we’ll be looking into this to ensure it doesn't happen again. Please reach out to our customer service team with your order details, and we’ll be happy to assist with a return and refund.
Thank you again for bringing this to our attention.
Kind regards, Phase Eight Customer Care
“Fabulous colour combined with flowy style and longer length make this a very stylish dress. Whilst dressy in nature, it can be dressed down with boots and a jumper making it very versatile and allowing for style for day and evening.”
