“Thought this was going to be the perfect dress! Green, low v neck, slight sleeves, floaty, ‘satin’ seemed luxurious too. Unfortunately it’s not. It fitted badly, ok I am no model but the body fitted much higher, sat in a frumpy not glamorous way and it was so big even though I bought my usual Phase Eight size. The tie across the shoulders really cheapened it and if I had kept it would have cut them off. The fabric would have looked cheap if it was £30, it arrived badly creased and has an odd sheen and feel that just seemed so cheap… but it was anything but!!! For almost £300 I expected so much more and if they want to charge premium prices please make a premium product. Great colour & style in principle - please make it again but better!”
Good afternoon,
Thank you for taking the time to share your feedback — we're really sorry to hear about your recent experience. We completely understand your disappointment, especially when delivery doesn’t meet expectations. Your comments have been noted and passed on, and we do truly appreciate you bringing this to our attention - this will help to improve our services.
Kindest regards - Phase Eight Customer Care
“Love the dress, shame not in petite size.
Dress needs to be altered in length to fit.
Style very flattering, especially good covering the arms and stomach.”
