Good afternoon,
We're truly sorry to hear about your experience and the delay with your order. This is not the level of service we aim to provide, and we understand how frustrating it must be.
We’d love the opportunity to look into this further and resolve the issue as quickly as possible. Please reach out to our customer service team at webenquiries@phase-eight.co.uk with your order details, and we’ll do our best to assist you.
Your feedback is valuable, and we appreciate you bringing this to our attention. We sincerely apologise for any inconvenience caused.
Best regards,
