“Absolutely loved the dress. When I was zipping it up I noticed marks and on further inspection notice Two tiny holes and a cut at the arm hole. I bought the whole outfit when it was discounted and the price had gone back up. Contacted customer service and heard nothing. Returned the dress for a refund. Bought the dress from John Lewis close to the price I paid for. Very disappointed with no help from Phase eight customer service. Stunning dress.”
We sincerely apologize for the inconvenience caused by receiving the wrong dress and the delay in processing your return and refund. Rest assured, we’re looking into this as a priority and will update you as soon as possible.
