“It's a beautiful dress but unfortunately it was far too long in length and sleeves, I'm 5 foot 4. I had planned to keep and get it altered before realising there were 3 catches in the material which created holes...so had to return as I think it would keep catching, shame because I loved the colour and style.”
Hello,
Thank you for taking the time to provide us with your feedback.
I am so sorry to hear that you were not happy with the service provided to you. This is not the services we wish to provide our customers. Please do let me know the issue you received so that I can ensure that this is reported.
I would like to apologies for any inconveniences this has caused you.
If you ever have any queries, please do not hesitate to get in contact with our customer services team.
Kind Regards
Hobbs Customer Care
“Lovely dress, bought for a wedding, will have to go to a dress maker as the length it too long, I'm 5ft 4. Bust will need to be secured as well as it slightly gapes, but other than that a dress I feel lovely in”
Good afternoon,
Thank you for your feedback regarding international orders. The cost of delivery and returning items is beyond our control as our partner, Global E. Rest, handles it assuredly, your feedback has now been passed on to the relevant team for review.
Many thanks for taking the time to share your thoughts. If you need any assistance, please reach out to the Customer Care team.
Kind regards, Phase Eight Customer Care
“Lovely dress which I’ve bought in hope to wear for a wedding but when i tried it on the zip jammed into the fabric, and has now split! I wanted to exchange it for a smaller size as runs slightly large and could look frumpy if not fitted but now I am weary to get another. Great dress but sadly with a cheap zip.”
