Good morning,
Thank you for sharing your experience with us. We're very sorry to hear about the difficulties you faced, from trying to contact the store to the disappointment with the dress colour. This is certainly not the experience we want for our customers, and we understand how frustrating and inconvenient this must have been for you. We truly appreciate your feedback and will ensure it is passed on to the relevant teams. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Kind regards, Phase Eight Customer Care
